Your support team now speaks 50+ languages.
Connect your Gmail inbox to Jexi, and your team gets a simple browser-based support tool that handles every language automatically. Agents see incoming messages with translations. They reply in any language. Customers receive perfectly localized responses.
Hallo, mein Paket ist seit fünf Tagen unterwegs und ich brauche es bis Freitag. Können Sie helfen?
↳ "Hi, my package has been in transit for 5 days and I need it by Friday. Can you help?"
Totally — I pulled up your order and already nudged the carrier. It'll arrive Thursday. Sending a €10 credit for the wait.
↳ Sent in German: "Klar — ich habe Ihre Bestellung geprüft und den Versand beschleunigt. Lieferung Donnerstag. Als Entschuldigung: 10 € Guthaben."
The problem
Going global shouldn't mean rebuilding your support team.
You're shipping to 20+ countries but your CX team is five people in one city. Foreign-language tickets pile up. Google Translate sounds robotic. ChatGPT gets the words right but loses your brand voice — and it's a separate tab, every single time. Hiring native speakers in every market is slow and expensive.
Your options today are bad: outsource to a BPO and lose brand voice, or make customers wait 48 hours for a half-broken reply.
How it works
Three steps. Your team is multilingual by Friday.
Connect your Gmail inbox
One OAuth click. Your customer emails start flowing into Jexi's browser-based support interface. Setup takes minutes.
Jexi learns your brand voice
We train on your past emails, tone, and product terms — so translations sound like you, not a dictionary.
Reply in any language, from one place
Agents work inside Jexi. They see every message with a translation alongside. They reply in any language — Jexi delivers it in the customer's.
Not just translation — it sounds like you.
Jexi understands refund policies, shipping jargon, product SKUs, and local etiquette. It knows when a German "Bitte" means "please" vs. "you're welcome". It knows that a Japanese customer expects a different apology than a Brazilian one.
50+ languages, day one
From Spanish and French to Japanese, Arabic, Turkish, and Vietnamese. Same quality, every language.
Original + translation, side by side
Agents see the customer's original message and Jexi's translation together in one view. No tab-switching, no copy-paste.
Brand voice memory
Jexi remembers your tone, your product names, and how your best agents reply. It doesn't translate — it rewrites.
GDPR-ready, EU-hosted option
Your customer data stays where it should. SOC 2 in progress. No training on your tickets without consent.
Multi-agent, one account
Add agents with their own login. Control who has access to which workspace folders. Your whole team, one dashboard.
What pilot teams are seeing
Numbers from our first cohort
reduction in first-response time on non-English tickets
higher CSAT in German, French, and Italian markets
new hires needed to cover 12 new markets
"We were about to hire two native speakers for the German market. Jexi let us skip that entirely and still get better CSAT than we had in English."
Get started
Your inbox. Your team. Every language.
Create your account and connect Gmail to start working in Jexi. Need a hand with onboarding? Our team can help you get set up.
Set up your workspace
- Connect your Gmail inbox
- Invite your team to a shared workspace
- Review AI-assisted translations before sending
- Track ticket volume and team response times
- Ask our team for help with setup
Questions we get a lot
Is this just GPT with a translation wrapper?
No. Jexi is trained on support-specific data, tuned on your brand's past tickets, and built to preserve tone, intent, and cultural nuance — not just swap words.
How does it handle edge cases and mistakes?
Every reply is reviewed by your agent before sending. Jexi flags low-confidence translations and offers alternatives. You stay in control.
What about data privacy?
EU-hosted option available. GDPR-compliant. We do not train models on your tickets without explicit opt-in. SOC 2 in progress.
How do I get started?
Create a Jexi account, set up your workspace, and connect Gmail. You can invite your teammates during setup. If you need help, use the form below to contact us.
Do I need to switch tools or migrate anything?
You connect Gmail once and your emails flow into Jexi's browser interface — that's where your team works. It's a simple, focused tool. Most agents are up and running within an hour.
Let's get your team speaking 50+ languages.
Create an account to get started, or ask us for help connecting your team.